Shipping policy

🚚 Shipping Policy

Last Updated: 16 February 2025

Thank you for choosing ChandSitara.com. We are dedicated to providing reliable and efficient shipping services across Pakistan. Please review the following policy to understand how we manage order processing, delivery timelines, and related concerns.


📦 1. Order Processing

  • Orders are processed within 1 business day following payment confirmation (excluding weekends and public holidays).

  • Orders placed after 11:00 PM or during weekends will be processed on the next business day.

  • In the event of high order volumes or unforeseen delays, processing times may be extended. Customers will be notified via email if a significant delay occurs.


🚚 2. Shipping Rates & Delivery Estimates

  • Shipping charges are calculated and displayed at checkout.

  • Estimated delivery timelines within Pakistan:

    • Standard Shipping: 2–5 business days

    • Express Shipping: 1–3 business days

  • Delivery estimates are not guaranteed. Delays may occur due to weather conditions, logistical challenges, or courier-related issues.


🌍 3. Shipping Coverage

  • We currently ship only within Pakistan.

  • If your location is not available at checkout, please contact us to confirm serviceability.


🔍 4. Order Tracking

  • Once your order is shipped, you will receive an email with a tracking number.

  • Orders can be tracked via the courier’s official website.

  • If tracking details are not received within 2 days, please contact our support team.


⏳ 5. Delays & Delivery Issues

  • ChandSitara.com is not liable for delays caused by courier services or external factors.

  • For significantly delayed or lost shipments, please contact us for assistance.

  • We are not responsible for delivery failures due to incorrect address details or any additional reshipping fees incurred.


📦 6. Damaged or Lost Packages

  • If your item arrives damaged, please notify us within 3 days of receipt and include photos of the damage.

  • We will coordinate with the courier to investigate and resolve lost package claims.


🔁 7. Returns & Refunds

  • For returns, please refer to our Refund Policy.

  • Return shipping costs are the customer’s responsibility unless the return is due to a shipping error or a defective product.


📞 8. Contact Us

For any shipping-related inquiries, feel free to reach out: 📧 Email: chandsitaratoday@gmail.com 📞 Phone: +92 312 6705636 🕙 Business Hours: 10:00 AM – 10:00 PM (PKT)


We appreciate your trust in ChandSitara.com and remain committed to delivering a seamless shopping experience across Pakistan.