Refund policy
🧾 Refund & Return Policy
Last Updated: 24 August 2025
At ChandSitara.com, we strive to ensure your satisfaction with every purchase. Please review our return and refund guidelines below to understand your rights and responsibilities.
🔄 Return Window You may request a return within 14 days of receiving your order.
✅ Return Eligibility To qualify for a return, items must be:
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Unused and unworn
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In original packaging
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With all tags attached
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Accompanied by a valid receipt or proof of purchase
📦 How to Start a Return To initiate a return, please contact us: 📧 Email: chandsitaratoday@gmail.com 📞 Phone: +92 312 6705636
Once your request is approved, we will provide a return label and detailed instructions. Note: Returns sent without prior approval will not be accepted.
🚚 Damaged or Incorrect Items Please inspect your order upon delivery. If you receive a damaged, defective, or incorrect item, contact us immediately. We will arrange a replacement or refund in accordance with Pakistan’s Consumer Protection Laws.
🚫 Non-Returnable Items The following items are not eligible for return:
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Perishable goods (e.g., food, flowers, plants)
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Custom or personalized products
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Personal care items
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Hazardous materials
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Sale items and gift cards
If you're unsure whether your item qualifies, please contact us for confirmation.
🔁 Exchanges To exchange an item:
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Initiate a return for the original item
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Once approved, place a new order for the desired item
💳 Refunds After we receive and inspect your returned item, we will notify you of the approval status. Approved refunds will be processed within 10 business days to your original payment method. If you do not receive your refund within 15 business days, please contact us using the details above.